Prudential Japan details misconduct findings and ¥2.57 billion in new reimbursement claims

On October 8, 2026, Prudential Life Insurance Co., Ltd. published a Special Investigation Committee report concluding that employee misconduct reflected structural problems in its business model, sales oversight, compensation systems and governance. Of 498 previously disclosed affected individuals, 492 cases totaling ¥3.08 billion had been reviewed or reimbursed as of September 16, while 329 additional inquiries were deemed eligible for reimbursement totaling ¥2.57 billion. Prudential Japan said 146 current and former sales employees had been disciplined, and plans to reorganize its agencies, introduce meeting recording and revise compensation and oversight systems during 2027.